FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Is there a BBQ provided at the cottages?
We do not provide a BBQ, but you are welcome to bring your own portable BBQ to use outside. We DO NOT allow the use of disposable tray BBQ’s. The BBQ ash must be disposed of properly.
What do you mean by self-catered cottages – are there any amenities provided?
We provide a fully equipped kitchen including kettle, toaster, microwave, electric hobs, oven, fridge-freezer and dishwasher. The kitchen is also stocked with cutlery, crockery, pots, pans and oven trays.
Where are the nearest shops to the cottages?
Your nearest shops can be found in Llanrwst and Betws-y-Coed which are both a 5-minute drive from the cottage. There is a Co-op and Spar in Llanrwst, as well as a Spar and restaurants in Betws-y-Coed.
Is there a TV provided in the cottages?
There is a smart TV provided in the living area downstairs.
Is firewood provided at the cottages?
The first bag of firewood and firelighters are provided.
What time can I check-in and check-out of the cottages?
You can check-in to the cottage after 4pm and check-out by 10am on the day of departure.
Where do I collect the keys for the cottage?
Keys can be collected from a lockbox outside the door of the cottage. The code for the lockbox will be provided for you through email before you check in.
Do we need to clean the cottages before leaving?
You don't need to clean the cottage before leaving. Our team will strip the beds and clean the surfaces but please leave the property in a respectable manner.
What if there's bad weather on the day?
Our adventures operate in most typical British weather. On rare occasions, our adventures can be affected by the extreme weather conditions. We may need to postpone, make changes to operations or delay session times. Should your experience be impacted, we will contact you using the details provided at the time of booking.
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