FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Why do you charge for parking?
It has been introduced to re-invest into the visitor experience and to offset the increasing costs of doing business, a challenge faced by many companies across various sectors. We re-invest into our car parks with regular maintenance and upkeep.
How do I pay for parking?
You can pay for parking on the Zip World website when booking your adventures. There is an option to add parking to your basket before checking out. Payments are managed via RingGo. You can also pay before or upon arrival to a Zip World site, by downloading the RingGo app. There is signage at every car park instructing you how to pay for parking.
What if I can’t download the parking app?
It is recommended that parking is paid for through the Zip World website when booking your adventures for a smooth check-in process when you arrive. Payment only needs to be made before exiting the car parks. Visitors will be able to take advantage of Zip World’s free Wi-Fi.
I didn’t know I had to pay for parking
Parking can be added to your basket when booking the adventures online. There are also clearly marked signage in all our carparks that are in-line with British Car Park Association requirements. Visitors are also made aware on our website and on the booking confirmation email, that car parking charges apply to all sites.
Which sites do I have to pay for parking?
Parking charges apply at all Zip World sites. At Windermere, Manchester and London, parking is managed by the landowner rather than Zip World.
Location codes need to be entered when paying for parking:
- Penrhyn Quarry: 71700 (RingGo) (Zip World)
- Betws-y-Coed: 71697 (RingGo) (Zip World)
- Llechwedd: 71698 (RingGo) (Zip World)
- Tower: 71699 (RingGo) (Zip World)
- Windermere: 37312 (RingGo) (Third-party)
- Manchester: 800891 (PayByphone) (Third-party)
What do I do if I receive a parking fine?
All fixed penalty notices once issued will be handled by Smart Parking. All appeals and disputes should be directed to Smart Parking.
What do I do if I visited Zip World and forgot to pay for parking?
If you leave a site and have not paid for parking whilst you were there, you have until the end of that day to pay for the parking. If the end of the day passes without payment on the day you visited, you will receive a fixed penalty notice.
Do I still need to pay for parking if I am a Blue Badge holder?
Yes. Blue Badge holders or anyone parking in a labelled disabled space will need to pay the standard parking charges.
If I visit two sites in one day, do I pay for parking at both sites?
Each car park’s tariffs will apply to that individual site and there are no multi parking options. If you visit more than one site in a day, you will have to pay for each site as the parking charges are separate, unless you have booked two or more adventures on the same day in which case you qualify for free parking.
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