FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Is Zip World dog friendly?
Yes, well-behaved dogs and assistance dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground. If you have an assistance dog you need with you on the adventure, please chat to us on 01248 601 444 before making your booking. Find out more about on-site dog care.
Where can I leave my dog whilst I’m adventuring?
We understand how much your pets mean to you, so we've partnered with a dedicated dog care team to ensure a safe and comfortable place for your canine companions while you enjoy your adventures. This service is available at our Penrhyn Quarry and Llechwedd locations.
To secure a space for you dog/s, pre-booking is advised. Full payment is needed to confirm your reservation. Please note that we may not be able to accommodate bookings with less that 48hrs notice or same-day bookings. However we will do our best to accommodate your Fury family members. Our minimum booking is 2 hours. Our phone lines aren’t monitored around the clock, so please reach out via text or email. Please include the date you require in the subject line for all correspondence.
Dog care is £15 per hour & £10 per half hour per dog.
Contact details:
Mobile: 07950 310 174
Telephone: 01492 709 076
Email: dogcare@zipworld.co.uk
It is your responsibility to ensure you’ve arranged care for your dog whilst you’re busy adventuring. If you choose not to secure dog care, your dog must be accompanied by someone who is not participating in an experience at all times on a lead.
Do Zip World accommodations allow dogs?
Yes, we allow dogs at all our accommodation (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.
Are the Forest Lodges dog-friendly?
Yes, our Forest Lodges are dog-friendly! You're welcome to bring up to two medium-sized dogs, with a charge of £35 per dog.
For your convenience, we can provide essentials like a dog bed and bowl - just let us know in advance. Of course, you’re more than welcome to bring your dog's favourite items from home to help them settle in comfortably.
Is the Tyn-y-Coed dog-friendly?
The pub and dining area are both dog-friendly, we just ask that the dog remain on the lead. The inn also provides dog-friendly rooms.
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