FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
How do I redeem my voucher?
Head to our voucher page to redeem your voucher, or call us on 01248 601 444.
Can I book a Zip World adventure as a gift/ do you do vouchers?
Yes, you can buy an adventure voucher. These are usually valid for 12 months from the date of purchase, unless bought during a promotional period. Always be sure to read the full terms and conditions before purchasing. If you’ve been gifted a voucher, please check the expiry date stated on your digital copy, as validity may vary.
I’m commissioning a film crew/content creator to gather content for my channel/show. What are my options?
This would need to be discussed in advance with a member of the marketing team and require special permissions and supervision. Please get in touch at marketing@zipworld.co.uk. Please do not turn up on-site to film without having sought prior permission, you will not be allowed to do this.
I’m an influencer/content creator, can I use my own camera to gather content?
This would need to be discussed in advance with a member of the marketing team and require special permissions and supervision. Please get in touch at marketing@zipworld.co.uk. Please do not turn up on-site to film without having sought prior permission, you will not be allowed to do this.
I’m a member of a media/film crew and would like to film using my own camera for commercial purposes, what are my options?
This would need to be discussed in advance with a member of the marketing team and require special permissions and supervision. Please get in touch at marketing@zipworld.co.uk. Please do not turn up on-site to film without having sought prior permission, you will not be allowed to do this.
Can I hire a camera at Zip World?
Yes, most of our adventures come with a souvenir video option; we’d recommend pre-booking this. Otherwise, you can choose to purchase your footage on the day.
Can I bring my own camera?
We cannot allow the use of GoPros (or equivalent) on Zip World adventures. You may bring your phone along to your adventures, but please note they must be securely fastened to you or in a pocket. Each adventure is different and has varying restrictions, so please check the individual adventure’s restrictions.
Does my child need to sign a waiver?
Anyone participating in a Zip World adventure under the age of 18 years must have a waiver signed on their behalf by a parent or guardian.
I’m not happy with something on the waiver, can I have it changed?
No, our waivers are non-negotiable and cannot be amended. You cannot do a Zip World adventure without agreeing to the waiver.
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