FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
What is the reward for referring a friend?
When you refer a friend, they will receive 10% off their booking for one of our adventures.
When your friend books their adventure using the referral, you will then also receive 10% off to use on your next booking with us!
Do you offer discount for CSSC members?
We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.
Are the Forest Lodges dog-friendly?
Yes, our Forest Lodges are dog-friendly! You're welcome to bring up to two medium-sized dogs, with a charge of £35 per dog.
For your convenience, we can provide essentials like a dog bed and bowl—just let us know in advance. Of course, you’re more than welcome to bring your dog's favourite items from home to help them settle in comfortably.
Are there cooking facilities in the Forest Lodges?
Each Forest Lodge provides you with a 2-ring induction hob and kettle. The lodges with the hot/cold bath also has a microwave installed.
What is provided for at the Forest Lodges?
Every lodge has enough utensils for your stay including plates, bowls (for adults and children), plastic wine glasses, plastic cups, mugs, cutlery, pots, frying pan, spatular, chopping board, chopping knife and a corkscrew with bottle opener.
You will also receive tea bags, coffee and sugar. The fridge will be stocked with milk and orange juice, as well as a small selection of welcome treats waiting for you upon your arrival.
Towels and bedding are provided for your stay, along with 2 robes that will be hanging behind the door in the bathroom.
Is there a BBQ area at the Forest Lodges?
Due to the nature of the location, we can't allow the use of any BBQ equipment including disposable BBQ's on the balcony or anywhere in the area surrounding the lodges.
Will Zip World Betws-y-Coed be open during my stay at the Forest Lodges?
If you want to experience our adventures at Zip World Betws-y-Coed during your stay, the site is open all year round except Christmas Day and Boxing Day. However, in the off-peak seasons we do operate on selected days only, so the site may not be open during your stay. Please refer to the adventures page on our website to check calendar dates that are available to book.
Do we get discount at Zip World during our stay in the Forest Lodges?
When you arrive at your lodge, you’ll find a welcome card waiting for you with a 10% discount code to use during your stay.
How many people can stay at the Forest Lodges?
The Forest Lodges can fit up to 2 adults and 3 children. Due to the layout of the lodges, no more than 2 adults can stay as one bedroom has a double or king-size bed and the other bedroom has smaller bunk beds designed for children. If you are a group of more than 2 adults, we would recommend looking if another lodge nearby is available.
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