FAQs

We sell branded Zip World merchandise at all our our sites including hoodies, keyrings and hats. We also sell locally sourced items such as Snowdonia Cheese and Tweedmill blankets at selected sites. Some of our sites are limited to space so only have a selection of merchandise. 

If you book two or more different adventures (excluding redeeming vouchers) in one transaction, you will qualify for free parking at our sites. This does not include car parks under external management such as London, Manchester and Windermere. This can be across multiple days and multiple sites. During the checkout process you will enter the car registrations of each vehicle visiting. Your car will then be recognised upon entering the car park as free of charge. 

We try our best to accommodate people requiring a wheelchair or other assistance across our adventures and sites. To discuss any additional needs or to place your booking with us please contact us on 01248 601 444 or email accessability@zipworld.co.uk.

We do offer an essential companion ticket to someone with an Access Card from Nimbus Disability. The essential companion will be able to participate free of charge with a paying Access Card holder. If you're an essential companion and you need to assist in helping someone who is participating in the adventure and don't wish to partake yourself, then we can also facilitate this free of charge.

We can only accept a carer free of charge who is an essential companion to someone with an Access Card. This allows us to identify the specific needs of that individual. If you do not have an Access Card and wish to take part in one of our adventures please visit this page to register for a card. If you wish to access other attractions that operate under the Access Card, you can choose to upgrade your card for a charge of £15 for a 3 year membership.

If you choose to pay for parking online or over the phone before you visit, this does not guarantee you a parking space. There should always be enough parking spaces for our customers but spaces are first come, first serve.

If you have lost an item when visiting one of our sites, please contact us on 01248 601 444 or email at info@zipworld.co.uk. Please include a description of the item and what site or adventure you were on. We will then endeavour to contact the site team to find the item and return it to you. If you do not live near one of our sites, there may be a fee to return the item to you.

We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.

Our North Wales based sites are the only sites we recommend you travel between in one day. Please refer to the following travel times:

Zip World Llechwedd to Zip World Betws-y-Coed - 20 mins
Zip World Penrhyn Quarry to Zip World Betws-y-Coed - 30 mins
Zip World Penrhyn Quarry to Zip World Llechwedd - 45 mins
Zip World Manchester to Zip World Windermere - 1hr 30mins
Zip World Betws-y-Coed to Zip World Manchester - 2hrs
Zip World Llechwedd to Zip World Tower - 3hrs 30 mins

We have 7 sites located across Wales and England:

North Wales
- Zip World Penrhyn Quarry (LL57 4YG)
- Zip World Llechwedd (LL41 3NB)
- Zip World Betws-y-Coed (LL24 0HX)

South Wales
- Zip World Tower (CF44 9UF)

South East England
- Zip World London (E20 2AD)

North West England
- Windermere (Brockhole Visitor Centre, LA23 1LJ)
- Manchester (Heaton Park, M25 2GT)

Please visit our website to view the adventures located at each site.

If you are pregnant, for the safety of yourself and your child, you may not participate in any of our adventures. If you have a voucher for a Zip World adventure which expires during your pregnancy term, there is an option to pay a fee to extend the voucher period. If you have already booked an adventure, you can get a refund inclusive of our standard terms and conditions. If you would like to still take part, we can postpone the booking to a later date.

You can take part in our adventures 6 months after giving birth naturally or 12 months after having a caesarean section.