FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Personal belongings
We advise keeping all personal items in a locked vehicle or one of our lockers on site. Any personal items you take along on the adventure experience will be at your own risk and we would highly recommend keeping them in a secure pocket.
What should I wear?
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
What if there's bad weather on the day?
Our adventures operate in most typical British weather. On rare occasions, our adventures can be affected by the extreme weather conditions. We may need to postpone, make changes to operations or delay session times. Should your experience be impacted, we will contact you using the details provided at the time of booking.
Parking charges at Zip World
Parking can be added to your basket when booking online, and parking is free at Zip World operated car parks when you pre book two or more adventures. Parking charges apply at all Zip World sites. Please note that at Windermere, Manchester, Cardiff and London, parking is not managed by Zip World. Visitors are informed on our website and in their booking confirmation email. All car parks have clear signage in line with British Parking Association requirements.
Paying for parking on arrival via the RingGo app, incurs an extra app administration charge of 60p. Location codes need to be entered when paying for parking:
- Penrhyn Quarry: 71700 (RingGo) (Zip World)
- Betws-y-Coed: 71697 (RingGo) (Zip World)
- Llechwedd: 71698 (RingGo) (Zip World)
- Tower: 71699 (RingGo) (Zip World)
- Windermere: 37312 (RingGo) (Third-party)
- Manchester: 800891 (PayByphone) (Third-party)
- Cardiff: External Parking
- London: External Parking
Which sites do I have to pay for parking?
Parking can be added to your basket when booking online, and parking is free at Zip World operated car parks when you pre book two or more adventures. Parking charges apply at all Zip World sites. Please note that at Windermere, Manchester, Cardiff and London, parking is not managed by Zip World.
Location codes need to be entered when paying for parking:
- Penrhyn Quarry: 71700 (RingGo) (Zip World)
- Betws-y-Coed: 71697 (RingGo) (Zip World)
- Llechwedd: 71698 (RingGo) (Zip World)
- Tower: 71699 (RingGo) (Zip World)
- Windermere: 37312 (RingGo) (Third-party)
- Manchester: 800891 (PayByphone) (Third-party)
- Cardiff: External Parking
- London: External Parking
What do I do if I receive a parking fine?
All fixed penalty notices once issued will be handled by Smart Parking. All appeals and disputes should be directed to Smart Parking.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, police, firefighters, search and rescue teams or any other emergency first responders. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week, including holidays. Please note, the discount is only valid for the registered member of the group, not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Loading