FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
How do I submit my feedback?
We welcome all feedback from our customers. If you wish to express how your felt about your time with us please email info@zipworld.co.uk and we will endeavour to pass on your feedback or resolve any issues you came across.
How do I apply for a job at Zip World?
You can look for current available jobs on our jobs page or send your CV to info@zipworld.co.uk.
Can I get credit for my next adventure instead of a refund?
We do not issue nor can we store credit on our systems. If you wish to cancel or alter your booking, you can discuss this with our bookings team.
Do you offer a carers' discount?
We do not offer a general carers’ discount. However, if you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This means that if you're taking part in one of our adventures and have an Access Card that includes the +1 symbol, your essential companion can also take part free of charge. If your essential companion is only there to assist and doesn’t want to take part in the adventure themselves, we’ll still accommodate them free of charge.
We can only offer a free essential companion ticket if the participant has an Access Card that includes the +1 symbol, as this helps us identify individual access needs and there career is over the age of 16 years. If you don’t yet have a card, you can apply for one here. There’s an optional £15 upgrade for a 3-year membership, which is recognised by other UK attractions too.
To book or discuss accessibility needs, contact us on 01248 601 444 or email accessibility@zipworld.co.uk.
I have not received my booking confirmation
Please check your junk or spam folder as the booking confirmations sometimes go here if it is your first booking with us. If you have not received your confirmation, there may be a spelling mistake in your email address when entered. If this is the case please email info@zipworld.co.uk and they can resend you your confirmation email.
What is the availability for booking?
If you wish to see what days are available to take part in our adventure, please visit our adventures page and look at the booking calendar for days and times.
Can I travel to a different site in one day?
Our North Wales based sites are the only sites we recommend you travel between in one day. Please refer to the following travel times:
Zip World Llechwedd to Zip World Betws-y-Coed - 20 mins
Zip World Penrhyn Quarry to Zip World Betws-y-Coed - 30 mins
Zip World Penrhyn Quarry to Zip World Llechwedd - 45 mins
Zip World Manchester to Zip World Windermere - 1hr 30mins
Zip World Betws-y-Coed to Zip World Manchester - 2hrs
Zip World Tower to Zip World Cardiff - 45 mins
Zip World Llechwedd to Zip World Tower - 3hrs 30 mins
Do you offer a discount for the Scouts?
We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.
I have lost an item while visiting. How do I get it back?
If you have lost an item when visiting one of our sites, please contact us on 01248 601 444 or email at info@zipworld.co.uk. Please include a description of the item and what site or adventure you were on. We will then endeavour to contact the site team to find the item and return it to you. If you do not live near one of our sites, there may be a fee to return the item to you.
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