FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Is there anywhere I can store my bike at the Tyn-y-Coed?
We do have a safe area for customers and guests to store their bikes.
How does refer a friend work?
You can refer a friend or family member and both receive a discount by following these easy steps:
1. Head to our refer a friend page or complete a booking on one of our adventures.
2. Enter your details to register including your name and email address.
3. This will then give you a unique link you can share with your friends.
4. Your friend then has to enter their email address to receive a discount code to use at our checkout.
5. Once your friend has made a booking with us, you'll also receive your discount to use with us - easy!
How do I share my 'refer a friend' link?
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
What is the reward for referring a friend?
When you refer a friend, they will receive 10% off their booking for one of our adventures. When your friend books their adventure using the referral, you will then also receive 10% off to use on your next booking with us!
Where do I collect the keys for the cottage?
Keys can be collected from a lockbox on the right-hand side of the cottage by the back door. The code for the lockbox will be provided for you through email before you check in.
Can I cancel or modify my accommodation booking?
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
Which adventures have souvenir videos available to purchase?
The point of view camera offers a different field of vision depending on the adventure. The camera's are mounted either on your helmet or on the equipment so you don't have to operate them, our team members will turn them on for you. Souvenir videos are available to purchase on the following adventures:
- Velocity
- Aero Explorer
- Quarry Karts
- Titan
- Caverns
- Helix
- Fforest Coaster
- Zip Safari
- Skyride
- Plummet
- Phoenix
- Tower Coaster
How long will my souvenir video be available?
If you don’t purchase your souvenir video, it will be stored for 3 days before being removed. Once purchased and unlocked, your footage will remain available for 30 days. After this time, it will no longer be accessible or downloadable, so make sure to keep a copy saved somewhere safe.
What does the Velocity souvenir video capture?
The souvenir video is designed to capture the fastest zip line in the world, known as the 'big zip'. The camera is mounted on your helmet facing you so it can record your real-time reactions. It’s all about capturing that moment of pure excitement so you can relive it later and share it with friends and family.
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