CONTACT CENTRE TEAM MEMBERS


Zip World Team Members

Zip World is about to head into its busiest time of year and is on the lookout for positive go-getters to join its team!

A little bit about Zip World

At Zip World our aim is to create extraordinary experiences for our customers, and our staff. Whether you’re working as an instructor, on check-in, or at one of our restaurants, every day you will be helping to make peoples experiences with Zip World ones to remember.

Zip World is a customer focussed, friendly organisation – and so are our people. Our organisation is run by a bunch of genuine, adventurous, energetic individuals all working together to be the best at what we do. When you come to work with us, it is important that you have the right skills, knowledge, and experience but it's also vital that you have the right attitude too. We look to employ people who are exceptional, genuine and that do the right thing and challenge the norm.

What you’ll be doing

Working in the contact centre, you will be the first point of contact for our customers wanting to book an extraordinary experience at one of our four Zip World sites.

The team take bookings for individuals, families, large groups, charities, children’s parties and corporate.

We offer a range of adventures, corporate facilities, as well as food and beverage.

As well as taking calls in the contact centre, the team are responsible for email correspondence, Facebook responses and other admin tasks.

What you’ll need

You will need a friendly and bubbly personality coupled with a positive attitude and enthusiasm in abundance to deliver a lasting impression, ensuring guests have an extraordinary experience.

A customer comes first attitude, with drive and enthusiasm to achieve extraordinary customer experience.

Safety conscious, with a professional outlook

Energetic and enthusiastic with the ability to work with other colleagues in a dynamic working environment

To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links

What you’ll receive in return

Zip World is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

Comprehensive training and support to succeed in your role

Company pension scheme

Flexible working patterns

Easy to use staff app to access rota’s/extra shifts and holiday requests

Free employee assistance programme

Mountain Equipment uniform

Free and discounted access to all Zip World adventures

Staff discounts at Zip World food & beverage outlets

Branded clothing discounts

Incentives and discretionary bonus payments

Regular and fun social events throughout the year

If this sounds like your ideal job, and you would like to be part of something great, then we would love to see your application.

 please apply using the 'apply button'

 

Pay

Under 18 - £9.45

18-21 - £10.42

Over 21 - £11.44


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