Are you ready to unlock your potential and join one of the UK's leading Adventure providers?

We are looking for an experienced, passionate Managers to help Zip World reach new heights!

The role of Commercial Site Manager enables Zip World to achieve its core vision of Adventure Unlocked in a safe environment whilst delivering team engagement, customer satisfaction and maximising commercial performance. Responsible for motivating all departments at site to deliver operational excellence, you will do this by building high performance customer centric teams using your leadership skills, operational discipline and commercial acumen.


Deliver operational excellence across all departments and identify ways to increase margins, drive customer satisfaction and generate site efficiencies
Commit to delivery of the “brilliant basics” philosophy across all departments
Ensure that all departmental facilities and equipment are well maintained and inspected according to SOP’s, company guidelines and industry standards
Track the daily site opening /presentation checks for all departments and delegate any remedial works to appropriate teams
Ensure all teams present the site according to the brand standards
Monitor the revenue and participant numbers for the site, seeking to undertake corrective action as required, with support from other departments as needed.
Control of all aspects of the site P&L and budget process
Monthly review of site P&L with agreed actions with Area manager
Quarterly site commercial review with the Exec group
Monitor, review and control the use of resources to ensure expenditure is controlled within the budget throughout the year
Development and delivery of annual budget
Monthly P&L reporting to Area manager, managing sales forecasts, site purchase budgets and budgeted sales revenue
Developing a talent plan for the whole site team
Drive increases in employee engagement and team retention
Accountable for site recruitment, planning of training and development of site staff including coaching and mentoring team members to maintain high customer service standard


Proven experience as a Commercial Manager or in a similar role
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication skills
Excellent critical thinking and problem-solving skills
Good data analysis, planning and organisational skills
Excellent written and verbal communication skills

What will I receive in return?

As the Sales Manager you will receive an attractive salary (£45,000 - £60,000)
Discretionary bonus scheme
Free use of Zip World Adventures
Discounted food & beverage on Zip World sites
Exclusive Mountain Equipment Discount
Free Access to North Wales Top Ten Attractions (Subject to T&Cs)
Cycle to Work & Technology Salary Sacrifice Scheme
Discounted Gym and Leisure facilities access

Is this the job for you?

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