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Designate General Manager - Zip World

Zip World is North Wales’ ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster, and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down.

Building great teams is part of our success and our people mean the world to us in Zip World and we are looking for a passionate Designate General Manager to lead, inspire and motivate the team to achieve excellence in all areas.

This exciting opportunity is designed for an experienced manager to work across our Zip World sites. You'll need to be flexible, willing to travel, and have the drive and determination to succeed.

You will need a current driving licence and access to a vehicle as this position involves visiting and establishing new sites - please note that this is not a live in position and you may be required to travel to any location within the UK.

What will this role entail?

Providing vision to the team, gaining buy-in and commitment to continually improve and challenge performance
Taking responsibility for the delivery of operational excellence across the entire site, developing your team through support and coaching
Building a culture that is truly passionate about the needs of our customers.
Monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key activities
Accountability for the performance of the site both operationally and commercially
Monitoring the revenue and participant numbers for the site, looking to undertake corrective action as needed
Constantly looking to find opportunities to grow the site's sales and working collaboratively with the marketing teams to identify and execute local sales initiatives
Responsible for the local marketing plan and events for the site, seeking support from the central marketing team as required
Meticulous focus on safety and compliance-driven through accountability
Taking on accountability for site safety in conjunction with the Health, Safety & Risk Manager, ensuring that all accidents and reports are in line with company policy.
Control all aspects of the site P&L
Monitoring and reviewing control of the use of resources to ensure expenditure is controlled within budget throughout the year

What will I need to be considered for this role?

Flexibility and willingness to travel
Razor-sharp focuses on the customer experience and delivers this consistently through operational excellence while getting into the detail on what makes a customer visit extraordinary.
Ability to build great relationships internally at all levels as well as 3rd Party on-site partnerships.
Commercially minded with a record of accomplishment of growing sales and profit year on year.
2 years experience as a General Manager with full sales and profit responsibility across a multi-channel leisure and hospitality business
A great communicator who can be themselves, have fun, dream big and be part of the future growth of Zip World


A passion for the outdoors
Experience of working within a seasonal staffing environment
Experience of working in a similar position in the adventure industry
Delivery of large-scale projects/investment

What will I receive in return?

As the Designate General Manager, you will receive an excellent salary, plus a range of attractive benefits discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.

Is this the job for you?

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